Attendance

What do I need to bring with me?

Gallup will provide all materials for you, so you do not need to bring anything. You may choose to bring your laptop computer to take notes, but it is not necessary.

What are the age requirements?

The minimum age requirement is 18 years old. Persons younger than that must be accompanied by a paying attendee.

What time does the course start?

Unless otherwise noted, courses start at 8:30 a.m. local time. Please arrive 15-30 minutes prior to that so you’ll have time to check in and get settled in the classroom.

What should I do if I need to cancel?

Please contact the Gallup Registrar, who will be in touch with you after you register for a course.

How will I be notified of any changes to a course?

A Gallup representative will email you if there are any changes to your registered course.

What should I do if I require assistance because of a disability?

Please contact the Gallup Registrar, who will be in touch with you after you register for a course.

Do you offer on-site course instruction for my organization?

Yes.

Can I make an audio or video recording of the course?

No, we do not allow any audio or video recordings of our courses.

Is there a dress code?

We recommend business casual dress as an appropriate attire for our courses.

Continuing Education

Do you offer continuing education (CE) credit for your courses?

Yes, many Gallup courses have been approved for CE credit by leading professional organizations. Please contact CEU@gallup.com for details or consult the documentation included with your course materials.

How can I obtain CE credit?

After completing a course, contact CEU@gallup.com to obtain the necessary CE verification documentation for receiving credit.

Payment

What are your accepted forms of payment?

We accept all major credit cards (preferred), wire transfer, electronic fund transfer and check. We do not accept partial or installment payments.

Do you offer a payment plan?

No, payment must be made in full.

When is payment due?

Payment must be made no later than two weeks prior to the course start date. We can’t guarantee your reservation if we don’t receive your payment within that time frame.

What is your cancellation and refund policy?

If you cannot attend a course for which you are registered, you must cancel no later than two (2) weeks before the course date to receive a full refund. If you cancel less than two (2) weeks before the course start date, you will not receive a refund.

If you register for a course and need to reschedule, you can do so by contacting Gallup at least two (2) weeks prior to the course date. You will be charged a $150 transfer fee. Gallup will not accept any rescheduling requests less than two (2) weeks before the course start date.

Gallup courses are dynamic events that combine classroom instruction with group activities. Therefore, each course has set a minimum number of registrants to ensure a successful learning experience. Gallup reserves the right to cancel any course that does not reach the minimum number of registrants four (4) weeks prior to the scheduled start date of the course and will notify all registrants of the cancellation at that time. We encourage you to plan your travel accordingly as Gallup is not responsible for reimbursement of travel expenses in the event a course is cancelled.

Are volume discounts available for registering a group or team?

Yes, volume discounts are available for groups of five or more if the entire group registers together. Larger groups receive larger discounts. Contact Gallup for details.

Is there a discount for registering early?

Yes, you will receive a 10% discount if you register at least six (6) weeks prior to the course start date and pay by credit card.

Additional Questions

What if I already purchased the kit that comes with the course?

Unfortunately we cannot issue you a credit or refund for the included kit. You will receive the kit regardless of whether you have already purchased it separately.

What if I need to miss a portion of the course?

Due to the nature of Gallup’s courses, we recommend that you reschedule to a date when you can participate in the entire course.

Gallup courses are dynamic and interactive. Please be prepared to attend each day from start to finish. Much of the learning occurs from the in-program exercises and interaction with the other participants. You will discover that you will derive new and valuable insights, skills and knowledge from these interactions.

If you find that you must miss a significant part of the course for which you are registered, please contact the Gallup Registrar to reschedule to another date when you will be able to participate in the entire program. If that option is not possible and you must attend the course for which you are currently registered, we will support your participation with the understanding that you may or may not get the full value of the course and that you will not be successfully completing the course. Therefore, you will not receive a certification of completion.

Are meals included in the course? What if I have a food allergy?

Breakfast, lunch and snacks are included in the course. Dinner is not included. If you have a food allergy, please contact the Gallup Registrar so Gallup can make alternate food arrangements for you.

Are hotel room discounts available if the course will be conducted in a hotel?

Special room rates for hotels are available in some cities. The Gallup Registrar will inform you if any discounts are available well in advance of the course start date.

How do I contact you for additional questions?

Please contact the Gallup Registrar, who will be in touch with you after you register for a course.